Support.
We keep your software shiny.
When the unexpected happens, it's nice to know a dedicated team of experts are just a phone call away. We have a comprehensive support infrastructure that can be tailored to your needs.
Designated Contacts
At Cloudsca.pe, we believe in giving our clients designated technical contacts for each project, so you can be sure you'll get to speak to someone who knows your project inside out.
Record Keeping
All your issues are tracked through a standard workflow, managed electronically by our state-of-the-art ticketing system.
Diagnosis and Repair
Support activity is performed by our in-house team of developers, usually by the people who wrote the code, enabling efficient resolution of issues.
Service Level Agreement
We agree service-level agreements with clients based on the responsiveness required.
A typical service level agreement includes unlimited email and phone support and 7 hours of development work.
30-day Guarantee
All code we deliver is covered by our 30-day guarantee. We'll happily rework anything that doesn't fulfil your requirements.
Want to know more about our support services and processes?
| Call: | 01202 391701 | Email: | ideas@cloudsca.pe |
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